tbjili Frequently Asked Questions

Creating a tbjili account takes less than three minutes. Click the tbjili Login button in the navigation menu, then select Register. Enter your Philippine mobile number, set a secure password, and agree to the tbjili Terms and Conditions. You must confirm you are 21 years of age or older. A one-time PIN will be sent to your mobile number to verify your registration.

The minimum age to register and play at tbjili is 21 years old, in compliance with Philippine gambling laws. This is a strict, non-negotiable requirement. tbjili verifies player age during registration and may request government-issued Philippine ID at any time. Accounts belonging to players under 21 will be permanently closed and any balance returned.

tbjili accepts any valid Philippine government-issued ID for KYC verification, including a PhilSys national ID, UMID, SSS card, Driver's License, or Passport. You may also be asked to submit a selfie alongside your ID. KYC verification is required before processing your first withdrawal and ensures your account is protected from unauthorized use.

No. Each player may hold only one active tbjili account. Operating multiple accounts is a violation of tbjili's Terms and Conditions and will result in the permanent suspension of all associated accounts, including forfeiture of any balances linked to duplicate registrations. If you have accidentally created a duplicate account, contact tbjili support immediately to resolve it.

Go to the tbjili Login page and click Forgot Password. Enter your registered Philippine mobile number and tbjili will send a password reset OTP via SMS. Enter the OTP, set your new password, and log in. If you no longer have access to your registered mobile number, contact tbjili live chat support for manual account recovery with identity verification.

You can request permanent account closure by contacting tbjili support via live chat or email. Before closure, any remaining balance will be verified and returned to your registered payment method after completing withdrawal procedures. If you are closing your account due to problem gambling concerns, tbjili also offers self-exclusion — a formal responsible gaming tool that cannot be reversed.

Log into your tbjili account and go to Deposit. Select GCash as your payment method, enter your desired amount (minimum ₱100), and confirm. You will be redirected or given payment details to complete the transfer through your GCash app. Most tbjili GCash deposits are credited to your account within 1 to 5 minutes. tbjili does not charge a deposit fee for GCash transactions.

The minimum deposit at tbjili is ₱100 for most payment methods including GCash and Maya. Bank transfer minimums may vary slightly depending on the sending bank. tbjili accepts PHP deposits via GCash, Maya/PayMaya, BPI, BDO, Metrobank, 7-Eleven CLiQQ, Coins.ph, and USDT TRC20. There is no maximum deposit limit, though large deposits may trigger additional KYC verification.

GCash and Maya withdrawals at tbjili are typically processed within 30 minutes of approval during normal operating hours. In practice, most Filipino players receive their winnings within minutes. Bank transfer withdrawals (BPI, BDO, Metrobank) are processed within one business day. Withdrawal speed may be slightly longer during peak periods or if additional KYC verification is required.

tbjili does not charge a platform withdrawal fee for standard PHP withdrawals via GCash, Maya, and major Philippine banks. Your bank or e-wallet provider may apply their own transfer fees, which are outside tbjili's control. For USDT TRC20 withdrawals, standard blockchain network fees apply. One free withdrawal per day is available; additional same-day withdrawals may incur a small processing charge.

Common reasons for a pending tbjili withdrawal include: incomplete KYC verification, an active bonus wagering requirement that has not been fully met, a first-time withdrawal requiring additional identity checks, or high platform withdrawal volumes during peak hours. Contact tbjili live chat support if your withdrawal has been pending for more than two hours and you have not received an explanation.

Yes, and in most cases tbjili requires that withdrawals be returned to the same payment method used for the most recent deposit. This is a standard anti-money laundering control. For example, if your last deposit was via GCash, your withdrawal will be processed back to that same GCash account. If you need to change your withdrawal method, contact tbjili support for assistance.

tbjili features a wide selection of JILI Gaming slots, one of the most popular game providers among Filipino online casino players. Available JILI titles on tbjili include Crazy 777, Golden Empire, Super Ace, Boxing King, Mega Ace, Lucky Ball Bingo, and more. New JILI releases are added to tbjili regularly. All JILI games use certified random number generation (RNG) technology.

All slot games on tbjili are provided by internationally certified game studios and use independently audited RNG (random number generator) technology. This means every spin outcome is completely random and cannot be predicted or manipulated by tbjili or by players. The RTP (return-to-player) percentage for each game is published in the game's information panel so you can make informed decisions before playing.

Yes. The tbjili platform is fully optimized for mobile browsers and works smoothly on Android and iOS smartphones without requiring a separate app download. Simply open your mobile browser, go to tbjili.biz, and log in. All games — slots, live casino, bingo, and sports betting — are available on mobile. A responsive layout ensures the experience works well on smaller screens common among Filipino players.

Yes. tbjili offers a comprehensive live dealer casino section featuring real human dealers streaming in high definition. Popular live games on tbjili include baccarat, roulette, blackjack, sic bo, and Dragon Tiger — all streamed in real time with live chat functionality. Live dealer tables are available 24/7, with both standard and high-stakes tables catering to different player preferences.

Yes. tbjili's sportsbook covers Philippine Basketball Association (PBA) games alongside NBA, FIBA, and international basketball competitions. You can also bet on boxing (including Filipino champions), UFC/MMA, football, volleyball, and e-sports. tbjili offers pre-match and live in-play betting with competitive odds in PHP. Sports betting results are settled promptly after the conclusion of each event.

tbjili offers a welcome bonus to newly registered players on their first deposit. The exact bonus amount and terms — including minimum deposit, percentage match, and eligible games — are displayed on the tbjili promotions page at the time of registration. Welcome bonuses are available once per player, device, household, and payment method. Always check the current terms before claiming.

A wagering requirement (also called a playthrough requirement) means you must bet your bonus funds a certain number of times before they can be withdrawn as real money. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. tbjili specifies the exact wagering requirement for every bonus at the time of the offer.

Yes. All tbjili bonuses carry an expiry date, typically 7 to 30 days from the date the bonus is credited, depending on the specific promotion. If the wagering requirement is not completed before the expiry date, the remaining bonus funds and any winnings generated from them will be forfeited. The expiry date is clearly stated in each bonus's individual terms and conditions.

Yes. tbjili rewards consistent players through a tiered loyalty program. As you play more at tbjili, you accumulate loyalty points that unlock higher VIP tiers with exclusive benefits including higher withdrawal limits, priority customer support, personalized reload bonuses, cashback on losses, and dedicated account management. Details of the current tbjili VIP program structure are available on the Promotions page after you log in.

tbjili operates under PAGCOR (Philippine Amusement and Gaming Corporation) aligned guidelines and serves players located in the Philippines. PAGCOR is the Philippine government body responsible for regulating and licensing online gambling. tbjili implements responsible gaming, KYC verification, and AML compliance procedures consistent with PAGCOR's standards. Always verify current licensing status through official PAGCOR channels if you have specific concerns.

Log into your tbjili account and navigate to Account Settings, then select Responsible Gaming or Player Protection. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately when reduced. Increasing a limit requires a mandatory 24-hour waiting period — a deliberate safeguard tbjili implements to protect players from impulsive decisions during play.

Contact tbjili support via live chat or email at [email protected] with the subject line Self-Exclusion Request. A tbjili responsible gaming agent will process your request within 24 hours. You can choose a temporary exclusion (1 to 12 months) or permanent exclusion. During self-exclusion, your account is suspended, all promotional communications are stopped, and the exclusion cannot be reversed during the selected period.

tbjili offers 24/7 customer support through live chat, accessible directly on the tbjili website after logging in. The average live chat response time is under 5 minutes. You can also reach tbjili support by email at [email protected]. Support agents are fluent in English and Filipino and can assist with account issues, deposits, withdrawals, game queries, bonuses, and responsible gaming requests.